WHAT IMS USERS SAY
"Where to start?!! The implementation of the Management Program in my clinic has overall saved all of us a TON of time, helped to increase individual productivity, and also the ability to truly create and achieve our goals as a group.
"Of course the most important thing and fun activity to do was to actually put my vision and mission into reality with writing the Administrative Scale. The one pervasive complaint of all staff members that showed up in my survey of each of them was that they did not know my vision and goals and wanted to. They did not know because I did not clearly know yet! Thank you to my SSI Trainer for spending the hours that it took to create my vision and purpose clearly!
"The technology of writing programs and then [writing] plans off each program was truly an enormous breakthrough for me. I have always had good ideas and had no idea why they did not make it into reality when they were so good?! This tool is amazing at helping to get every idea into action right away, or when the time is right.
"The communication system has helped to make 100% of orders and requests heard and answered in a timely manner. All of my orders in the past were verbal. ItÕs a wonder anything got done! The communication system allows employees to have an organized list of things to do so they can be successful instead of having to keep a task on a sticky or in their head and then beat themselves up later for forgetting to do it and me having to remember to check up on them to see if it was done.
"Writing all job descriptions and clinic policies has helped each employee know exactly what is expected of them and has empowered them to be their best. Having each employee know their responsibility to the clinics daily and weekly actions and able to see in their statistics how they are doing in regards to creating their products has given everyone power in their position. It has taken things off my plate and made everyone feel they are a very valuable part of the team. It has made "management" so much easier because employees regulate themselves and the need for getting on team members to do better is rarely necessary anymore.
Julie Byrt, MSPT, CMMT
"The management strategies we acquired enabled us to run our business more efficiently and improved our bottom-line. Our patient attendance increased from 77% to 88% with some weeks peaking as high as 90%. Our collections have improved by 25%. We have learned to manage our business by statistics; this along with motivation and perseverance is the key to success."
V.B., PT Ð Baltimore, MD
Ultimately in working with IMS we have been able to grow approximately 20%, and I expect closer to 30-40% as we continue. We are establishing a business that may just flourish in these days of managed care, rather than languish and die. Without hesitation or reservation, I recommend this service to anyone in business.
C.C., PT
IMS seems to have all the answers. IÕm not exaggerating; it has the ability to handle EVERY situation. I am very thankful that I took that chance almost two years ago and started using the IMS program. It has paid off in leaps and bounds. I have gone from a small clinic seeing roughly 120 visits a week with only 4 employees, to 12 employees treating 270 visits at week end! WeÕre also getting ready to build our own building and expanding from our modest 2,500 sq. ft. clinic to over 7,800 sq. ft!
T.W., PT Ð Arizona
